Returns & Quality Assurance

We offer a 14-day return and quality-assurance period, subject to the conditions outlined in this policy. To help us evaluate an issue, customers must provide clear photographs and a detailed explanation of the plant’s condition.

Plant Health Upon Arrival

Our plants are carefully prepared for shipment and are expected to arrive healthy. Customers should inspect their plants immediately after delivery and report any health or shipping-related concerns within 24 hours of delivery.

Shipping Damage

Any damage that appears to have resulted from packaging or the shipping process must be documented with clear photographs and reported within 24 hours of delivery. This allows us to properly evaluate the condition of the plant upon arrival.

Customer-Care-Related Damage

Damage resulting from accidents, improper handling, neglect, or failure to follow the plant’s care instructions is not covered under this policy. We provide care information for each plant to help customers understand and properly maintain their plants.

Refunds

Approved refunds may be issued to the customer’s original payment method or, where applicable, provided as store credit.

Shipping Schedule

Orders are shipped on Mondays and Tuesdays. Limiting shipments to these days helps reduce transit time and minimize stress on the plants during delivery.

Customers should carefully verify their shipping address and contact information before placing an order to help ensure smooth delivery.

Shipping Fees

Shipping costs, applicable taxes, and any other checkout fees are calculated during checkout. Depending on availability, both standard and expedited shipping options may be offered.